Tier 9 — Projects & Work Management

Agile Reports & Metrics

A project's Metrics tab holds three charts: a burndown for the current sprint, velocity across past sprints, and a cumulative flow view of where work is piling up. This article explains what each one tells you.

Applies to: Professional plan. Requires the pm:tickets:view permission.

Prerequisites: at least one sprint, with tickets that carry story points. See Sprints & Sprint Planning.

Opening Metrics

Open a project and select the Metrics tab. Four counters run across the top — Tickets, In progress, Points complete and Avg velocity — followed by the three charts.

Sprint burndown

The burndown plots points still remaining against the days of the sprint. Two lines:

  • Ideal — a dashed line showing a steady, even burn from the committed total down to zero
  • Remaining — what is actually left

Above the dashed line means the sprint is behind. A flat stretch usually means work is sitting in review rather than nobody working.

The chart covers one sprint at a time, chosen from the selector in the card header, which starts on the active sprint. Until a sprint is running you see "No sprints yet — burndown appears once a sprint is running."

Velocity

Velocity compares two bars per past sprint:

  • Committed — the points the team took on
  • Completed — the points it finished

A reference line marks the average. That average is the number to plan against: a team averaging 30 points does not become a 50-point team by being asked for 50.

The chart needs at least one completed sprint before it shows anything. How many sprints the average covers is set by Velocity window under the project's Settings > Cadence.

Cumulative flow

The cumulative flow chart stacks the ticket count in each status over the last 30 days, with a band for Backlog, To do, In progress, In review and Done.

Read the width of each band rather than its position:

  • A band that keeps widening is a queue forming. A growing In review band means finished work is not getting checked.
  • Bands that stay roughly parallel mean work is flowing at a steady rate.
  • A Done band climbing steadily is the shape you want.

These three charts are the whole page. There is no burnup chart, no cycle or lead time report, and no export from Metrics.

Sprint-level numbers

For figures on one sprint rather than the project, use the Sprints tab. Selecting a sprint shows Velocity, Burn Rate in points per day, Total Tickets and Completed.

Tip: These charts only work if tickets carry story points and reach Done. A team that leaves tickets in review after the work is finished gets a burndown that says it failed a sprint it actually delivered.